Every hour a new MVA lead sits untouched, the odds of signing them drop by half. We run your intake so every claimant is contacted in minutes, followed up relentlessly, and walked through to a signed retainer.
Not another piece of software. Not another consultant's report. We are the operational layer that builds the systems, manages the vendors, and uses AI to make sure nothing falls through. Your team talks to claimants. We make sure those conversations end in signed retainers.
We start at the top of the funnel and work our way down.
Every stage has a metric we track, a process we manage, and a number we're accountable for.
A lead comes in.
First contact
At volume, response times slip from minutes to hours and nobody notices until the numbers tank.
▶Speed to LeadIntake Automation
The benchmark is first contact within five minutes, but most firms are actually averaging fifteen to thirty without realizing it. We track speed to lead across your intake team and build the automations that keep it tight: stage-based texts, appointment reminders, retainer follow-ups. When response times slip, we catch it.
▶Lead QualityVendor Management
We own the relationship with your lead vendors and manage every integration so leads land correctly. We monitor lead volume by source so we catch drops before you do. We flag duplicates, bad lead types, and integration failures. If a source is sending you junk, we know it at the top of the funnel, not after you've wasted a month of spend.
Working the lead.
Follow-up & engagement
Your team thinks they're making 5-7 follow-up attempts per lead. The audit usually shows 2-3.
▶Follow-Up AttemptsProcess Auditing
We measure actual attempt counts per lead, per person. When someone's averaging two attempts on leads that need seven, we surface it with specifics: which leads were undertouched, what the outcome was, and where the process broke.
▶Inbox PlacementDomain & Deliverability
Half your emails might be landing in spam and you'd never know. We monitor inbox placement, manage domain warming, and handle SPF/DKIM/DMARC so your sequences actually reach the claimant.
▶Engagement RateCopy Review
Sequences go stale. What worked six months ago stops getting replies and nobody reruns the numbers. We review open rates, click rates, and reply rates monthly and rewrite what isn't performing. Includes re-engagement campaigns for aged leads most firms have given up on.
They booked. Will they show?
Consultation
The lead goes from intake to scheduler to attorney. Every handoff without a system is a leak.
▶Pipeline LeakageProcess Mapping
We map your full intake workflow and track where leads die at each stage. When there's a drop between booked and showed, or between showed and retained, we know which handoff broke, who owns it, and what to fix.
▶Process ComplianceTeam Accountability
You built a process. Is anyone following it? We measure compliance by the data, not gut feel. When it drops, we flag it with specifics: who, when, which step, which leads were affected.
They showed up. Close them.
Signing
A claimant says yes on Tuesday. The retainer arrives Thursday. By Friday they've signed with someone else.
▶Retainer TurnaroundCRM / Practice Mgmt
We connect your intake CRM to practice management so nothing stalls between verbal yes and signature. We track days to signed retainer and work to compress that window. Every day it sits is a day they're still shopping.
Always on.
Ongoing visibility
Most firms at scale are spending on six lead sources and can't tell you what they're actually paying per signed client on any of them.
▶Cost Per RetainDashboards & Reporting
Cost per retain by source, closer performance, contact and retain rates, revenue attribution. You get a monthly readout built around what you're actually paying to sign a client, not what you're paying per lead.
▶Real-Time AlertsKPI Monitoring
We set thresholds on cost per acquisition, lead volume, contact rates, and response times. When something crosses a line, we flag it the same day. A bad week is recoverable. A bad month is money gone.
We work with your tools
GoHighLevel
Clio Grow
Lawmatics
Salesforce
HubSpot
Dialpad
RingCentral
CallRail
Hona AI
Twilio
Here's what just two of those metrics are worth.
Revenue Impact Calculator
Contact rate and retain rate are just two of the metrics we track. Plug in your numbers and see what even a small improvement in each one does to your annual fee revenue.
Leads who actually respond
Your Current Estimated Annual Fee Revenue
Net of case falloff, based on industry averages
$0
Industry avg: 33.3%
Industry avg: 20%
Industry avg: 30%
Industry avg: 40%
Now see what happens
Improve Contact Rate by+0%
Stays at current rate
Improve Retain Rate by+0%
Stays at current rate
New Annual Fee Revenue
$0
Adjust the sliders above
Additional Fee Revenue
+$0
Over your current baseline
With just a 3% lift in contact rate and retain rate, you're leaving on the table
$0 / year
The average Springboard client sees a 5–8% improvement in both. This is the conservative estimate.
Let's talk about your intake.
Tell us a little about your firm and we'll reach out.